Terms & Conditions
GENERAL TERMS AND CONDITIONS OF AIRCRAFT CHARTER
(A) This agreement (the "General Terms and Conditions of Aircraft Charter") sets out the general terms and conditions for the supply of air charter brokerage services and related services by ZED GLOBAL SERVICES LIMITED ("ZED JETS").
(B) The provisions of these General Terms and Conditions of Aircraft Charter will be incorporated into each Charter Confirmation (as defined herein) in their entirety, unless specifically agreed between the Parties (as defined herein) in writing.
(C) In the event of any conflict between the terms of any Charter Confirmation and the General Terms and Conditions of Aircraft Charter, the Charter Confirmation shall prevail.
1. DEFINITIONS
1.1 In these conditions, the following expressions shall have the following meanings:
1.1.1 "Agreement" shall mean the Charter Confirmation and these General Terms and Conditions of Aircraft Charter;
1.1.2 "Aircraft" shall mean any aircraft which is the subject of a booking and charter agreement organised by ZED JETS for the Charterer;
1.1.3 "Charterer" shall mean the person, firm or body corporate entering into this Agreement as identified in the Charter Confirmation;
1.1.4 "Charter Confirmation" means the schedule of specific terms and conditions of Aircraft Charter provided by ZED JETS and signed or accepted in writing by the Charterer;
1.1.5 "Charter Price" shall mean the price shown in the Charter Confirmation and such additional services requested and facilitated by ZED JETS on behalf of the Charterer as set out in the Charter Confirmation or stipulated in writing after signature or acceptance in writing of the corresponding Charter Confirmation;
1.1.6 "Charter Contract" shall mean the contract between the Charterer and the Operator for operation of the Flight Schedule;
1.1.7 "Flight Schedule" shall mean the point of departure, point of destination and any points between, together with any indications of departure and arrival dates and times, set out in the Charter Confirmation;
1.1.8 "General Terms" shall mean the General Terms and Conditions of Aircraft Charter as set out below;
1.1.9 "Operator" shall mean the operator of the Aircraft or any of its employees, directors and officers;
1.1.10 "Parties" shall mean ZED JETS and the Charterer;
1.1.11 "Party" shall mean ZED JETS or the Charterer as the context requires;
1.1.12 "STD" shall mean the scheduled time of departure in the Flight Schedule;
1.1.13 "Force Majeure" shall mean any event or occurrence beyond the reasonable control of ZED JETS or the Operator which prevents or delays the performance of any of its obligations, including but not limited to those events specified in Clause 5.4;
1.1.14 "Travel Documents" shall mean all passenger tickets, baggage checks, air waybills and other documents required under applicable international conventions or other applicable law;
1.1.15 "Personal Data" shall mean any information relating to an identified or identifiable natural person as defined under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018;
1.1.16 "Brokerage Services" shall mean the services provided by ZED JETS solely in its capacity as an independent intermediary and agent, acting on behalf of the Charterer to source, negotiate, and arrange air charter services with Operators, and shall not in any circumstances be construed as the provision of air transport or carriage services.
2. THE CHARTER CONFIRMATION
2.1 ZED JETS shall arrange that the Operator provides the Aircraft manned, maintained, equipped and fuelled for the Flight Schedule.
The Charterer expressly acknowledges and agrees that:
(a) ZED JETS acts solely and exclusively as an independent broker and agent on behalf of the Charterer in sourcing and arranging the Charter Contract with the Operator. ZED JETS is not, and shall not in any circumstances be deemed to be, a carrier, air transport provider, or principal in respect of the provision of air services;
(b) The contract for the actual provision of air transportation is made directly between the Charterer and the Operator pursuant to the Charter Contract. ZED JETS is not a party to the Charter Contract and assumes no obligations, responsibilities, or liabilities thereunder;
(c) All responsibility for the safe, timely, and lawful operation of the Flight Schedule rests solely and exclusively with the Operator. The Operator has sole and absolute responsibility for the Aircraft, its maintenance, airworthiness, insurance, crew, and the operation of the Flight Schedule;
(d) The Charterer's right of recourse in respect of any failure, delay, cancellation, loss, damage, injury, or other matter arising from or in connection with the operation of the Flight Schedule lies against the Operator and not against ZED JETS;
(e) The crew of the Aircraft are the servants and agents of the Operator at all times and shall be authorised to take instructions only from the Operator, unless otherwise agreed by the Operator in writing prior to the commencement of the Flight Schedule.
2.2 If at any time prior to the STD, the Aircraft becomes unavailable or unserviceable for any reason whatsoever prior to commencement of the Flight Schedule, ZED JETS will endeavour to find another suitable operator at the same price. Should this prove to be impossible, ZED JETS will endeavour to find an alternative Aircraft at as close a price as possible to the Charter Price and put such alternative Aircraft to the Charterer for acceptance. If ZED JETS is not able to substitute another Aircraft or the Charterer does not accept any available alternative, ZED JETS shall return the Charter Price to the Charterer and shall not be under any further liability whatsoever to the Charterer. However, the Charterer shall remain liable to pay for any part of the Flight Schedule that has already been operated.
2.3 Unless otherwise specified in the Charter Confirmation, the Charter Price includes the cost of fuel, oil, maintenance, landing, hangarage, parking, ground handling, remuneration and expense of aircrew, licence fees, clearance fees, royalties, baggage screening charges, airport security charges, airport and passenger taxes during the Flight Schedule. All other costs, including, but not limited to Aircraft de-icing, ground accommodation, ground transfers, additional cabin service, special catering requests, onboard satellite telephone costs and any other additional service costs whatsoever and howsoever arising shall be paid by the Charterer. Any such additional costs shall be invoiced by ZED JETS to the Charterer and shall be paid within 5 business days of the date of invoice.
2.4 The Charter Price and all other charges provided for in this Agreement are exclusive of value added or sales tax which, if subject thereto, shall be paid in addition by the Charterer at the rate applicable at the tax point.
2.5 The Charterer shall pay ZED JETS the Charter Price in pounds sterling (GBP) at the time specified in the Charter Confirmation and any other additional costs agreed between the Charterer and ZED JETS. Unless otherwise stated in the Charter Confirmation, ZED JETS requires full cleared payment 3 business days in advance of the STD by wire transfer to the designated bank account without deduction. The Charterer acknowledges that banking processes can delay the transfer and should prioritise timely payment to ensure the availability of the Aircraft. Delays in payment processing do not constitute grounds for dispute if the payment does not clear by the specified time due to banking processes.
2.5A LATE PAYMENT — CREDIT CARD AUTHORITY
In the event that the Charter Price or any other sum due under this Agreement has not been received as cleared funds by ZED JETS by the date and time specified in the Charter Confirmation, whether due to banking delays, processing failures, Charterer error, or any other reason whatsoever, the Charterer hereby irrevocably authorises ZED JETS to charge the full outstanding amount, together with any applicable late payment interest at a rate of 8% per week above the Bank of England base rate accruing from the due date until the date of actual payment, to the credit or debit card details provided by the Charterer at the time of booking or as subsequently notified to ZED JETS in writing.
The Charterer accepts that:
(a) This credit card authority is given as a fundamental and irrevocable condition of booking and cannot be withdrawn once a Charter Confirmation has been signed or accepted in writing;
(b) ZED JETS will use reasonable endeavours to notify the Charterer before exercising this right, however where the STD falls within 24 hours of the payment due date, ZED JETS may charge the card immediately and without prior notice;
(c) The Charterer waives any right to initiate a chargeback or payment dispute in respect of any sum validly charged under this Clause where the underlying debt is properly owed under this Agreement;
(d) ZED JETS reserves the right to withhold confirmation of the booking or ground the Aircraft until cleared funds are received, and shall have no liability to the Charterer for any loss or inconvenience arising from such action.
2.6 If any payment is not received from the Charterer by the date specified in the Charter Confirmation, ZED JETS may, without prejudice to any other rights or remedies it may have in respect of such default, cancel this Agreement with no further liability to the Charterer and ZED JETS will be entitled to cancellation charges from the Charterer in accordance with Clause 3.
2.7 Without prejudice to Clause 2.3 above, the Charter Price is also subject to increase due to any variations whatsoever to the Charter Confirmation requested by the Charterer and agreed by the Operator at any time after the Charter Confirmation has been signed or accepted in writing. Any additional charges shall be invoiced by ZED JETS to the Charterer and shall be paid within 5 business days of the date of invoice.
2.8 If there is any increase after the date of the Agreement in security costs, aviation or other insurance premiums, fuel, airport passenger duty or other costs relating to the operation of aircraft or any part of the Charter, ZED JETS shall be entitled to increase the Charter Price accordingly in accordance with that of the Operator.
3. CANCELLATION AND TERMINATION
3.1 The Charterer may cancel a Flight Schedule (or part of) pursuant to this Agreement at any time prior to the STD by notice in writing to ZED JETS, subject to the cancellation terms set out in the Charter Confirmation. Cancellation charges may vary dependent upon the Operator and Flight Schedule, however, if the Charterer cancels one or more of the flights in the Flight Schedule, the Charterer may be liable to pay cancellation charges based on such proportion of the Charter Price as reasonably determined by the Operator. ZED JETS shall use reasonable endeavours to minimise cancellation charges raised by the Operator however the Charterer acknowledges that such charges will be levied upon ZED JETS in the event of the Charterer's cancellation and as such, the cancellation charges as between ZED JETS and the Charterer represent a genuine pre-estimate of the loss that ZED JETS will suffer and do not in any way represent a penalty.
3.2 ZED JETS may apply any monies already received from the Charterer in satisfaction of such cancellation charges.
3.3 ZED JETS may terminate this Agreement immediately by notice in writing if:
3.3.1 The Charterer commits a breach of this Agreement which is incapable of remedy or which, if capable of remedy, is not remedied within such reasonable time as ZED JETS shall require; or
3.3.2 If, in the opinion of ZED JETS, the Charterer is unable to pay its debts (within the meaning of Section 123 of the Insolvency Act 1986) as if the words "if it is provided to the satisfaction of the Court" were replaced by "if in the reasonable opinion of ZED JETS", or a petition is presented or a resolution is passed to wind up the Charterer, or an administration order is made in relation to the Charterer, or a receiver, manager, administrative receiver, or like person is appointed over the whole or any material part of the property, undertaking or assets of the Charterer, or if the Charterer makes a voluntary arrangement within the meaning of Section 253 of the Insolvency Act 1986 or a bankruptcy order is made against the Charterer or the Charterer becomes insolvent or otherwise unable to pay debts; or any similar event to any of those in this Clause occurs in respect of the Charterer in any territory whose jurisdiction the Charterer is subject.
3.4 If ZED JETS terminates this Agreement under this Clause, the Charterer shall be liable for cancellation charges in accordance with Clause 3.1.
4. LIABILITY AND INDEMNITY
4.1 NATURE OF ZED JETS'S ROLE — NO LIABILITY AS CARRIER
The Charterer expressly acknowledges and agrees that this Agreement does not constitute a contract for carriage. ZED JETS acts solely as an independent broker and agent and does not at any time act as a common carrier, air carrier, or any other type of carrier. ZED JETS has no operational control over, and assumes no responsibility for, the Aircraft, its crew, its maintenance, its airworthiness, or the conduct of the Flight Schedule.
The Charterer further acknowledges that:
(a) ZED JETS cannot and does not guarantee the performance, punctuality, safety, or completion of any Flight Schedule, as these matters are entirely within the control of the Operator;
(b) Any and all claims arising from the operation of the Aircraft, including but not limited to delay, cancellation, personal injury, death, loss of or damage to baggage or cargo, diversion, or any other operational matter, must be brought against the Operator and not against ZED JETS;
(c) ZED JETS's total liability to the Charterer under this Agreement, howsoever arising and whether in contract, tort, negligence, or otherwise, shall in no circumstances exceed the Brokerage Fee earned by ZED JETS in respect of the specific Flight Schedule to which the claim relates;
(d) ZED JETS shall not be liable for any indirect, consequential, special, or punitive loss or damage, including but not limited to loss of profit, loss of business, loss of opportunity, or any other economic loss, whether or not ZED JETS had been advised of the possibility of such loss.
4.2 The operation of the Flight Schedule will be subject to the Operator's terms and conditions of carriage, a copy of which the Charterer may obtain on request from ZED JETS. The Charterer should be aware that, depending on the domicile of the Operator, amongst other things, the liability of the Operator to the Charterer may be limited in certain ways, including with regard to death and personal injury.
4.3 ZED JETS makes no representation or warranty with regard to the Operator and will not be liable in any way whatsoever for any loss, damage, injury or expense suffered or incurred by the Charterer or any third party howsoever caused. However, nothing in this Clause shall exclude or restrict ZED JETS's liability for death or personal injury arising out of its own negligence.
4.4 The Charterer shall indemnify ZED JETS against all liabilities, claims and expenses (including legal costs and fees on a full indemnity basis) in respect of any liability of ZED JETS to third parties (including but not limited to passengers) for any loss or damage whatsoever arising out of any act or omission of the Charterer, its servants or agents, or any passenger carried by authority of the Charterer.
4.5 ZED JETS neither acts nor holds itself out as a principal in respect of the provision of air services nor as a licensed air carrier. ZED JETS acts as the disclosed agent of the Charterer for the purposes of procuring the Charter Contract with the Operator. The Operator is and remains solely responsible for all aspects of the air transportation provided under the Charter Contract.
4.6 ZED JETS does not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom it has no direct control; this includes without limitation the Operator, handling agents, caterers, ground transportation providers, air traffic control, and governmental or regulatory authorities.
4.7 The Charterer agrees to indemnify ZED JETS and its officers, employees and agents against all losses, costs, damages, claims and expenses arising from:
4.7.1 any breach of this Agreement by the Charterer;
4.7.2 any act or omission by the Charterer, a passenger, or the Charterer's officers, employees or agents; or
4.7.3 any claim, action, demand or proceeding by a third party against ZED JETS caused or contributed to by the Charterer, a passenger, or the Charterer's officers, employees or agents.
4.8 Except in the case of fraud, or except where such statement or representation appears in these General Terms or is otherwise confirmed in writing and signed by an authorised officer of ZED JETS, ZED JETS shall have no liability for any statement or representation made by any employee or agent on any matter connected with this Agreement.
5. OPERATION OF THE FLIGHTS
5.1 OPERATOR'S SOLE RESPONSIBILITY FOR FLIGHT OPERATIONS
The Charterer acknowledges and expressly agrees that the Operator is contracted solely to provide air transportation services on the Aircraft on the specific route and date set out in the Charter Confirmation. The Operator's obligations are limited to the performance of that transportation service in accordance with applicable aviation law and its own operating conditions. The Charterer acknowledges that:
(a) The Operator is an independent third party over whom ZED JETS has no authority, direction, or control in respect of operational matters;
(b) The Operator's terms and conditions of carriage apply to the operation of the Flight Schedule and shall govern the relationship between the Charterer and the Operator as carrier. A copy of the Operator's terms and conditions is available on request from ZED JETS;
(c) The Operator may, at its absolute discretion, substitute one or more aircraft of the same or another type where the original Aircraft is unavailable or unserviceable, and the provisions of this Agreement shall apply to any substituted aircraft;
(d) The captain of the Aircraft has absolute authority in all matters relating to the safety and operation of the Aircraft and his or her decisions in such matters are final.
5.2 FLIGHT TIMINGS — NO GUARANTEE
The Charterer expressly acknowledges and agrees that:
(a) All departure and arrival times set out in the Charter Confirmation or otherwise communicated by ZED JETS are estimates only, provided in good faith based on information supplied by the Operator at the time of booking. They do not constitute a guarantee, warranty, or contractual commitment as to the actual time of departure or arrival;
(b) Flight timings are subject to change at any time due to factors outside the control of ZED JETS, including but not limited to: air traffic control restrictions, slot allocations, weather conditions, technical requirements, crew duty time limitations, airport congestion, regulatory requirements, late inbound aircraft, and any Force Majeure event as defined in Clause 5.4;
(c) ZED JETS shall use reasonable endeavours to keep the Charterer informed of any known or anticipated delay as soon as reasonably practicable, however ZED JETS shall not be liable for any loss, cost, damage, or expense of any nature whatsoever (including but not limited to missed connections, hotel accommodation, ground transportation, business losses, or consequential losses of any kind) arising directly or indirectly from any delay to or change in the Flight Schedule;
(d) The Charterer is strongly advised not to make onward travel, accommodation, or business arrangements that are wholly dependent on the Aircraft departing or arriving at the times specified in the Charter Confirmation, and acknowledges that ZED JETS accepts no liability for any loss arising from the Charterer's failure to observe this recommendation;
(e) Any delay to the Flight Schedule, however caused, shall not entitle the Charterer to cancel this Agreement, withhold payment, or claim any refund of the Charter Price unless the delay renders the entire Flight Schedule wholly unperformable, in which case the provisions of Clause 2.2 shall apply.
5.3 If the performance of the Flight Schedule is prevented or delayed by the Charterer or anyone acting on its behalf including (but not limited to) any passenger or luggage arriving later than 30 minutes before the STD, the Operator may at its absolute discretion and without liability depart as scheduled or delay departure. Any additional expense attributable to such delayed departure shall be borne by the Charterer.
5.4 FORCE MAJEURE
In the event of non-performance of the Charter Contract or delay caused by actions of third parties, labour difficulties, or Force Majeure, the Operator shall use all reasonable endeavours to perform or continue the Flight Schedule but otherwise shall have no liability to the Charterer whatsoever. For the purposes of this Agreement, Force Majeure shall include, but shall not be limited to, the following events:
(a) acts of God, including but not limited to floods, earthquakes, volcanic activity, storms, lightning, and other extreme or adverse weather conditions;
(b) epidemic, pandemic, or public health emergency declared by any national or international authority, including but not limited to measures imposed in response to such events such as quarantine orders, travel bans, or border closures;
(c) acts of war (whether declared or undeclared), invasion, armed conflict, terrorism, civil unrest, sabotage, or threat thereof;
(d) closure or restriction of airspace by any governmental, military, or aviation authority, including but not limited to NOTAMs, TFRs, or blanket airspace restrictions;
(e) air traffic control strikes, industrial action, or labour disputes affecting airports, ground handlers, fuel suppliers, or any other party involved in the operation of the Flight Schedule, whether or not ZED JETS or the Operator is a party to such dispute;
(f) government action, legislation, regulation, sanction, or embargo which prevents or materially restricts the performance of the Flight Schedule;
(g) cyber attacks, national infrastructure failure, or communications blackouts affecting the operation of the Flight Schedule;
(h) any other event or circumstance beyond the reasonable control of ZED JETS or the Operator.
In any Force Majeure event, ZED JETS shall notify the Charterer as soon as reasonably practicable. The Charterer shall be liable to pay for any part of the Flight Schedule already operated. Where no part of the Flight Schedule has been operated and the Force Majeure event renders performance wholly impossible, ZED JETS shall use reasonable endeavours to secure a refund from the Operator and pass this to the Charterer, less any reasonable administration costs and non-recoverable third-party expenses.
5.5 On request, ZED JETS shall negotiate on the Charterer's behalf for any expenses incurred by the Charterer as a direct result of technical breakdown of the Aircraft. ZED JETS shall not be held liable for these costs but shall use its best endeavours, as agent, to recover these costs should the Charterer wish for ZED JETS to perform these negotiations with the Operator on their behalf.
5.6 In the event of non-performance of the Charter Contract or delay under Clause 5.4 above, the Charterer shall be liable to pay to ZED JETS such proportion of the Charter Price as shall apply to that part of the Flight Schedule which has been performed together with any additional charges and expenses payable by the Charterer pursuant to these General Terms.
5.7 The Operator shall be entitled to depart from the Flight Schedule where necessary in its reasonable opinion and any additional expenses applicable to such departure shall be borne by the Charterer.
5.8 If the Aircraft for any reason is diverted from any airport, aerodrome or destination shown in the initial Flight Schedule to another, the journey to the scheduled destination shall be deemed to be complete when the Aircraft arrives at such other destination. The Charter Price may increase if the Charterer requests that (only once in the reasonable opinion of the Operator it is safe or practical to do so) the Aircraft is repositioned to the destination shown in the initial Flight Schedule. Any additional charges shall be invoiced by ZED JETS to the Charterer and shall be paid within 5 business days of the date of invoice.
5.9 The Flight Schedule may contain one or more segments where the Aircraft is positioning from one point to another with no passengers on board for the purpose of picking up the Charterer or the Charterer's passengers at the next scheduled departure point. These 'empty leg' segments are the sole property of the Operator and are not to be sub-sold or offered for sale.
5.10 In the event that a passenger's conduct, behaviour or health is deemed by the captain of the Aircraft to cause, or be likely to cause, discomfort or nuisance to other passengers, damage to the Aircraft or jeopardise the safety of the passengers and/or the Aircraft, then the captain of the Aircraft shall be entitled to take any action deemed necessary to procure the safety of the passengers and Aircraft including, but not limited to, diverting or returning to the airport of departure and/or removing the passenger(s) in question. If such action is deemed necessary the Charterer shall be liable for all costs resulting from such diversion and removal. Any charges shall be invoiced by ZED JETS to the Charterer and shall be paid within 5 business days of the date of invoice.
5.11 In the event that any damage is caused by passengers to the Aircraft, its fixtures or fittings, charges deemed reasonable by the Operator for repair or replacement will be borne by the Charterer. Any charges shall be invoiced by ZED JETS to the Charterer and shall be paid within 5 business days of the date of invoice.
5.12 The captain of the Aircraft shall have absolute discretion:
(a) to refuse any passenger(s), baggage, cargo or any part thereof;
(b) to decide what load may be carried on the Aircraft and how it shall be distributed;
(c) to decide whether and when a flight may be safely undertaken and where and when the Aircraft shall be landed.
5.13 The Charterer shall ensure that any goods to be transported are sufficiently and properly packed for carriage taking into account all reasonable demands of the Operator and the captain and where necessary complying with IATA Dangerous Goods Regulations, a copy of which is available at the office of ZED JETS or will be provided on request.
5.14 The Operator shall be entitled at its own discretion and without compensation to the Charterer to use any part of the carrying capacity of the Aircraft unused by the Charterer, except by means of the carriage of additional passengers, and to use any part of the Flight Schedule unused by the Charterer.
6. LICENCES AND INTERNATIONAL REGULATIONS
6.1 ZED JETS shall procure that the Operator shall supply the Travel Documents and all other necessary documents relating to the carriage undertaken pursuant to this Agreement and the Charterer shall provide to ZED JETS all necessary information and assistance to complete such documents as soon as possible after the making of this Agreement.
6.2 All Flights are conditional on the grant and continued retention of, and are subject to, the terms and conditions of (i) the relevant air transport licence issued to the Operator by the relevant authority and (ii) any further licences or authorities which may be required for the operation of the Flight Schedule, whether required under the laws or regulations of the state in which the Aircraft is registered or any other state to, from or over which the Aircraft will be flown in the course of the Flight Schedule.
6.3 If licences and authorities required for the operation of the Flight Schedule are in ZED JETS's reasonable opinion not likely to be obtained in good time, or where obtained are not likely to be retained, ZED JETS shall have the exclusive discretion to cancel this Agreement without any or further liability to the Charterer except that ZED JETS shall be obliged to refund monies paid by the Charterer after deducting (i) a reasonable amount for the costs of administration and (ii) any non-refundable amount paid to the Operator under the Charter Contract.
6.4 The Charterer shall ensure that passengers and their luggage shall be at the specified check-in point at the departure airport not later than 30 minutes before STD and that all passengers possess all required Travel Documents, identity documents, passports, visas and other documents required by the Operator and authorities of states of departure, transit and arrival of the Flight Schedule for the transportation of them, their luggage and any cargo. The Charterer acknowledges that delays caused by late arrival at the airport may result in additional costs or the flight departing without the Charterer or their passengers, for which ZED JETS and the Operator hold no liability.
6.5 In the event that any passenger of the Charterer is refused entry at any destination airport, the Charterer shall indemnify and keep indemnified ZED JETS, its officers, employees and agents against any and all cost or expense whatsoever incurred by ZED JETS in respect thereof (including but not limited to charges, fees, penalties, imposts or other expenses levied upon the Operator and passed on to ZED JETS) or of any arrangements made by the Operator and/or ZED JETS to return such passenger to the country from which such passenger was originally carried. Any charges shall be invoiced by ZED JETS to the Charterer and shall be paid within 5 business days of the date of invoice.
7. EMPTY LEG DEALS
7.1 An empty leg is defined in Clause 5.9. An empty leg deal is any empty leg for which a lower price is given.
7.2 NON-CANCELLATION BY CHARTERER
The Charterer acknowledges and agrees that Empty Leg bookings are strictly non-refundable and non-cancellable in all circumstances. Upon signing or accepting a Charter Confirmation for an Empty Leg flight, the Charterer shall be immediately and unconditionally liable for 100% of the Charter Price, regardless of the reason for cancellation, including but not limited to change of plans, illness, Force Majeure affecting the Charterer, or any other reason whatsoever. No refund, credit, transfer, or part-payment shall be offered or accepted in any circumstances where the Charterer seeks to cancel or vary an Empty Leg booking. The Charterer expressly acknowledges that the non-cancellation policy forms a fundamental and material condition of the discounted pricing offered on Empty Leg flights and that ZED JETS would not offer Empty Leg pricing on any other basis.
7.3 OPERATOR'S RIGHT TO CANCEL
Notwithstanding Clause 7.2, ZED JETS and/or the Operator reserve the absolute, unconditional, and unchallengeable right to cancel, alter, reschedule, or withdraw any Empty Leg flight at any time and for any reason whatsoever, including but not limited to changes to the surrounding Flight Schedule, repositioning requirements, operational or maintenance decisions, commercial decisions of the Operator, or any Force Majeure event. In the event that ZED JETS or the Operator exercises this right:
(a) The Charterer shall receive a full refund of the Charter Price paid in respect of the Empty Leg flight, which shall be the Charterer's sole and exclusive remedy;
(b) ZED JETS and the Operator shall have no further liability whatsoever to the Charterer, including but not limited to compensation for consequential loss, travel expenses, accommodation costs, business losses, or any other costs incurred by the Charterer in reliance on the Empty Leg booking;
(c) The Charterer expressly waives any right to claim compensation, damages, or any other remedy beyond the full refund of the Charter Price paid.
7.4 Standard cancellation terms under Clause 3 do not apply to Empty Leg bookings. Empty Leg cancellation rights and obligations are governed exclusively by Clauses 7.2 and 7.3 above.
8. GENERAL PROVISIONS
8.1 No failure by either Party to exercise, nor any delay in exercising, any right or remedy under this Agreement shall operate as a waiver thereof or of any right or remedy hereunder, nor shall any single or partial exercise of any right or remedy prevent any further or other exercise thereof, or the exercise of any other right or remedy.
8.2 Neither Party shall assign any of its rights or obligations under this Agreement in whole or in part without the prior written consent of the other Party, such consent not to be unreasonably withheld.
8.3 This Agreement constitutes the entire agreement between the Parties in respect of its subject matter and supersedes all prior representations, negotiations, understandings, agreements, and arrangements between the Parties, whether oral or written, relating to the same subject matter. The Charterer acknowledges that in entering into this Agreement it has not relied on any representation, warranty, or statement made by or on behalf of ZED JETS other than those expressly set out in this Agreement.
8.4 Nothing in this Agreement, expressed or implied, is intended to confer upon any third party, other than the legal successors of the Parties and third parties to which the Agreement or certain rights under or in relation to the Agreement have been assigned as provided under this Agreement, any rights to require fulfilment of any obligation under this Agreement or any other right whatsoever under or by reason of this Agreement.
8.5 If any provision of this Agreement (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement and the validity and enforceability of the other provisions of this Agreement shall not be affected.
8.6 If a provision of this Agreement (or part of any provision) is found illegal, invalid or unenforceable, the parties shall negotiate in good faith to amend such provision such that, as amended, it is legal, valid and enforceable and, to the greatest extent possible, achieves the parties' original commercial intention.
8.7 The headings of these General Terms shall be for convenience only and they shall not affect the interpretation of any part of this Agreement.
9. GOVERNING LAW
9.1 This Agreement shall be construed in accordance with the Laws of England and Wales.
9.2 Both ZED JETS and the Charterer hereby irrevocably agree that, subject as provided below, the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Conditions or the contract for the charter of the Aircraft, its subject matter or formation (including non-contractual disputes or claims). Nothing in this Clause 9.2 shall limit the right of ZED JETS to take proceedings against the Charterer in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.
10. DATA PROTECTION
10.1 Both Parties shall comply with all applicable data protection legislation including, without limitation, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (together, "Data Protection Laws") in relation to any Personal Data processed in connection with this Agreement.
10.2 The Charterer acknowledges that ZED JETS will collect and process Personal Data relating to the Charterer, its officers, employees, agents, and passengers for the purposes of:
(a) arranging and administering the Flight Schedule;
(b) complying with legal and regulatory obligations, including aviation security requirements, border control, and anti-money laundering checks;
(c) communicating with the Charterer and passengers in connection with the Flight Schedule;
(d) processing payments and maintaining financial records.
10.3 ZED JETS will share Personal Data with the Operator, handling agents, government authorities, and other third parties only to the extent necessary to perform the Flight Schedule or comply with applicable law. Where Personal Data is transferred outside the UK, ZED JETS shall ensure appropriate safeguards are in place in accordance with UK GDPR.
10.4 The Charterer warrants that it has obtained all necessary consents and has all lawful bases required under Data Protection Laws to provide the Personal Data of passengers and other individuals to ZED JETS for the purposes set out in Clause 10.2. The Charterer shall indemnify ZED JETS against any claim, loss, or liability arising from a breach of this warranty.
10.5 ZED JETS shall retain Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. ZED JETS's full Privacy Policy, which sets out the rights of data subjects and how Personal Data is handled, is available on request.
10.6 In the event of a Personal Data breach affecting the Charterer's data, ZED JETS shall notify the Charterer without undue delay where such breach is likely to result in a high risk to the rights and freedoms of individuals.
We herewith confirm the above agreement and price. We have read and accept the General Charter Terms & Conditions of Zed Global Services Limited